Common complaints include waiting a long time to speak to a human, agents who are unhelpful and poorly trained, as well as the fact that Xfinity can make it very difficult to cancel or downgrade services. Sadly, Xfinity has a reputation for poor customer service. How Do Consumers Feel About Xfinity Phone Customer Service? If you aren't a customer, hit "0" repeatedly and you will eventually be connected to a live person. If you are a customer of Xfinity, you will have to enter the last four digits of your Social Security number. Xfinity has an automatic phone system that will direct your call to someone who can help you. (Please note that this only works if you have Xfinity mobile or landline service.) Dial 611 from an Xfinity mobile or landline phone.This will allow you to avoid waiting on hold. Visit Xfinity's website and request a call-back from a representative.Visit Xfinity's website and request a chat conversation with a customer service representative.There are several ways that you can get in touch with an Xfinity representative by phone: Adding additional services or upgrading to another plan.Requesting new service, changing service, or canceling service.People call Xfinity for many reasons including: Since Xfinity is the largest provider of home Internet and cable services in the United States, it is not surprising that the company gets a lot of requests for phone-based customer service. Xfinity is a major telecommunications company in the United States and is owned by Comcast.
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